Lead in Hub Development, Airport Efficiency, Ground and Catering Operations
Rod Wilcock is the former Ground Operations Chief for Virgin Australia Aviation Group.
He played a key role in the transformation of Virgin Australia, introducing a competency based and compliance focused safety system, leading industrial relations strategic development, and ensuring engagement between the customer service and industrial delivery organisations. Rod led the development of a Virgin Australia operation that was able to combine the LCC culture with the evolving network carrier that Virgin Australia was to become.
Rod was previously a key member of the British Airways ground operations senior management team responsible for the successful delivery of operations at London Heathrow Airport’s Terminal 5. Before that he held high profile operations management roles across British Airways businesses, managing heavily unionised operational workforces both in the air and on the ground. He was a member of several small ‘start up’ executive teams including that of BA CityFlyer.
Rod is an experienced operations executive with 30 years’ in managing aviation operations, transportation and logistics, customer service delivery and regulatory compliance. Rod is highly involved in a range of projects for Nyras directly relating to ground operations, capacity management and slots, airline operations, and business performance improvement. Some of his key assignments include:
- Leading the development and delivery of the rapid expansion of an airline gateway
- Leading transformational changes in operational efficiency and production in Ground Operations and Catering, introducing contemporary technologies as the catalyst for change and cost reduction
He is practiced in the introduction and application of various manpower planning tools including the INFORM suite, Carmen Jepperson and other ground handling systems. He is a former CAA Post holder and held positions on The Civil Aviation Future Pilot Training Steering Group and the National Aviation Industry Board Special Interest Group.